My Resume

It happened.

I became a victim of the poor economy. Friday, October 30th, 2009, I was laid off from my job at Communications Laboratories, Inc. It was the best job I have ever had, and was the best company I had ever worked for. I cannot tell you the number of rewarding experiences I have been able to take part in during the last five years. Not to mention the number of lives that have been saved as a result of the use of our products.

I will miss it.

So I am now looking for gainful employment. I am getting the word out to as many people as I know. As part of that, I am posting my resume here on this blog. I have a copy in Word .doc format ready to send to anyone who would like it. I will also continue to update my profile on LinkedIN.com. You can find my profile here: http://www.linkedin.com/in/daveflys

Please pass the word on if you know of anyone who might be looking for a reliable, energetic addition to their team.

Clear skies!

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DAVID ALLEN

EXPERIENCE
Communications Laboratories, Inc.
Customer Support Engineer (2004-2009)
· Diagnosed problems and formulated solutions for user’s systems.
· Maintained and supported multiple redundant servers in support of 2200+ client stations.
· Tested and distributed new versions of multiple software packages in varying environments.
· Educated customers about software use over phone and in classroom environment.
· Collaborated with software engineers to resolve issues and enhance functionality.
· Upheld 24-hour readiness with critical sites and support servers to ensure system integrity.
· Worked together with individual sites and organizations to plan and execute seamless system integration.

Witt Biomedical
Customer Support/Manufacturing Technician (2002-2004)
· Fielded customer phone calls and troubleshot hardware related complaints via telephone and modem.
· Dispatched field service technicians to affect on-site repairs when required.
· Maintained database of customer complaints and subsequent solutions.
· Trained hospital biomedical technicians on network structure, maintenance, and troubleshooting.
· Assembled computer systems for cardiac catheterization laboratories.
· Gained proficiency in Microsoft’s Windows 2000 Professional, Server, and XP Professional.
· Authored new manufacturing procedures and updated existing procedures.

C-MAC Electronic Manufacturing
PC Technician (1999-2001)
· Assisted Network Administrator with network maintenance in both Novell and NT environments.
· Created and maintained user accounts and security.
· Administered a user-support help desk.
· Gained proficiency in Microsoft’s Outlook, Excel, Word, and Windows 9x and NT.
· Configured new computer workstations for employees from the ground up.
· Implemented hardware/software auditing for two sites.
· Troubleshot PC hardware and software issues.
· Provided hands-on training and instruction to users.
· Installed upgrades on client computers.

CompUSA
PC Configuration Technician (1995-1999)
· Configured and installed components into customers PCs.
· Provided training on software packages.
· Recommended products and services to customers.
· Attended educational seminars for newest products.

EDUCATION
Brevard Community College
· Associate In Arts in General Studies
· Heavy emphasis in networking, routing, and security including Cisco and Linux training

VOLUNTEER/COMMUNITY SERVICE
Civil Air Patrol (1989-2002)
· Trained cadets in leadership and followership skills.
· Performed search and rescue for downed pilots and missing persons.
· Educated members and public on aerospace and related subjects.

Malabar Volunteer Fire Department (2000-2003)
· Qualified driver for Rescue and Squad vehicles.
· Maintained State of Florida Class D Drivers License with Emergency Vehicle endorsement.
· Certified First Responder